ServecentTM
ServecentTM platform is your partner in ensuring you remain ready and equipped to excel.
In the rapidly evolving landscape of modern business, the ability to respond swiftly and adjust to client needs is essential.
- Powering responses and customer experience
- On Site Hardware
- Mobile and Wearable Application
- Chat and Voice infrastructure
- Customer Support dashboards
- Service Portals
- Reporting and Escalation algorithms
- AI enabled algorithms
This is a communication platform designed to enable immediate interactions among clients, frontline employees, and senior management within your organisation. This groundbreaking platform goes beyond a mere mobile application; it embodies a combination of advanced technologies.
Hardware
A hardware device that facilitates communication between customers and the Business. This device is offered in various models, each specifically engineered to prioritize the privacy and security of customers. Customers are not required to provide their phone number or email address to initiate conversations.
- With push and capacitive touch to enable customers to notify customer service
- QR code which can be scanned to contact customer service
- Dynamic one time codes to scan and contact customer service
Applications
We offer mobile and wearable applications to customer support representatives in the field, enabling quicker responses and enhanced service delivery. These representatives require mobility while staying connected with senior management, which significantly reduces the time spent on information retrieval and obtaining approvals from higher management.
- Applications for Browser, Mobile and SmartWatch
AI Powered Communication
Effective communication with customers is essential, particularly in situations where on-site support staff may be limited. We facilitate a chat feature that connects customers with remote support executives while ensuring the utmost privacy. Importantly, we do not collect personal information such as phone numbers or email addresses for simple inquiries.
Additionally, our AI algorithm can manage initial communications and offer technical assistance, enhancing the efficiency of customer support teams.
Our system supports real-time chat between customers and service representatives, whether on-site or remote. It also allows businesses to record interactions and conduct quality assessments. This capability enables senior management to swiftly address customer inquiries and convert them into immediate sales opportunities.
Dashboard Portal & Analytics
Real time communication with your field staff work, Reports and Analytics of operations in all your sites from a single place. Analytics to help understand customer experience, pain points and insights to increase sales.
Book A Demo
Send mail to sales@ajanics.com