QSR
Managing Customer Expectations
QSR is all about speedy service and low cost of operations. Now the shift is towards customer centric experience and personalised dining experience. Customers do not want to be rushed into ordering. They want to explore the entire menu and also not be bothered with long queues.
QSR restaurants are now moving towards Self service Kiosks which integrate directly with POS and Kitchen Order systems. However, the link to Order pickup, Customer waiting is not addressed in these systems apart from customer service issues.
Servecent enables customers to scan QR code to chat with our AI powered cloud to Chat with customers and figure out their preferences. The Customer is able to interact with the Chat from their mobile without giving out their personal details. The AI powered Engine talks about Best sellers, Most likely preferences of the customer, Able to take orders. It alerts the customer for order pick up when ready. Customers can also request service while being seated at their table. They do not need to interact with waiters and other facility staff. Above all there are no lines.
Senior Managment gets a centralized view with reports of operations and service levels of all their facilities. The Management can also create and modify F&B menu's, Assign staff to different facility and more.
The customer can wait at tables or walk around the facility and do not have to crowd around pickup stations creating a relaxed atmosphere while maintaining efficiency. Our Table Numbering systems allows for each table to be numbered using Lighting and allows for identifying customers and tables.
Our Chat mode also enables customers to make payments online securely.
Contact us to know more by mailing to sales@ajanics.com
Cinema
Cinema Watching Experience
The decision of guests to attend a cinema is influenced by their overall experience, the quality of content, and scheduling convenience. Our focus is on enhancing the guest experience within the cinema, which serves as our primary competitive advantage. We strive to ensure that guests receive attentive service whenever they require assistance.
Our Cinema Call System is equipped with buttons that allow guests to notify service staff directly from their seats. Upon receiving an alert, service staff promptly attend to the guests, which in turn encourages increased food and beverage purchases. This attentive service significantly enhances the overall guest experience.
The call system can operate independently or in a cloud-based format, enabling the connection of multiple service executives, including those assigned to specific cinema halls.
Additionally, the system features seat and location-coded QR codes placed on each seat. These dynamic QR codes change periodically, allowing guests to scan them with their mobile devices and engage with an AI-powered engine to explore available services. This functionality enables guests to order food and other amenities without the need to wait for a server to approach their seat, all while preserving their privacy.
The analytics gathered from this system provide management with valuable insights regarding seat occupancy, service response times, adherence to service level agreements, and the timing of service requests.
Contact us to know more by mailing to sales@ajanics.com
Hotels
Enhancing Guest Experience
Guest feedback encompasses the impressions and recommendations provided by visitors regarding their experiences at a property. This feedback serves to convey the level of satisfaction experienced during their stay, whether it is favourable or unfavourable. It comprises a wide range of comments, including grievances, suggestions for improvement, as well as acknowledgments and commendations.
Numerous guests refrain from offering feedback because they feel their privacy is compromised and are reluctant to disclose personal contact information or social media accounts. It is essential for feedback mechanisms to be more interactive and immediate. Additionally, the feedback process should facilitate direct communication with field staff while also presenting operational insights to Senior Management.
ServecentTM solutions allows guests to scan a dynamic QR code to submit feedback and interact with the cloud-based system, facilitating the prioritisation and communication of their feedback to hotel management. Additionally, the system enables guests to request a variety of services.
Contact us to know more by mailing to sales@ajanics.com
